Shipping Policy
This policy explains how orders placed on hexura.shop are processed and delivered.

Where we ship
We currently ship to addresses within the United States only. We do not ship internationally.

Order processing time
Orders are processed within 1–3 business days (Monday–Friday, excluding US public holidays) after payment is confirmed.

Shipping method, cost and delivery time
We offer one shipping option:

Standard Shipping — $2.99 flat rate, delivered in 3–5 business days after processing.
Total estimated time from order to delivery: 4–8 business days.

The $2.99 shipping charge is the same for every order, with no minimum and no free-shipping threshold. The final cost is shown at checkout before you pay. There are no hidden fees.

Order tracking
Once your order ships from our US supplier, we email you a tracking number so you can follow your package.

Delayed or lost packages
If your order has not arrived within the estimated time, appears lost, or is marked as delivered but you have not received it, email us at contact@hexura.shop. We will contact the carrier and, if the package cannot be found, send a replacement or issue a full refund.

Incorrect shipping address
Please check your shipping address at checkout. If you notice a mistake, contact us as soon as possible — we can update the address before the order ships. If a package is returned to us because of an incorrect address, we will contact you to arrange reshipment.

Split shipments
Orders with several items may ship in separate packages and arrive on different days. You will not be charged extra shipping for split shipments.

Contact us
Hexura
Email: contact@hexura.shop
Phone: +1 (945) 200-7126
Address: 5900 Balcones Drive #7048, Austin, TX 78731, United States
Hours: Monday–Friday 9:00 AM–5:00 PM, Saturday 9:00 AM–3:00 PM (Central Time). We reply to all messages within 48 hours.