Terms of Service

1. Introduction

Welcome to Hexura. These Terms of Service (“Terms”) constitute a legally binding agreement between you (“User,” “You,” or “Your”) and Hexura (“We,” “Us,” or “Our”), governing your access to and use of the website hexura.shop (the “Website”) and the purchase of products available through it.

By accessing, browsing, or using our Website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use the Website or our services.

2. Definitions

For the purposes of these Terms:

  • “Hexura,” “We,” “Us,” “Our” refers to the owner and operator of hexura.shop.
  • “User,” “You,” “Your” refers to any person accessing or using the Website.
  • “Products” refers to items offered for sale on the Website.
  • “Website” refers to hexura.shop and its related pages, content, and services.

3. Eligibility

By using this Website, you confirm that you are at least 18 years old or the age of majority in your jurisdiction and are legally capable of entering into a binding agreement.

If you use the Website on behalf of a business or legal entity, you represent that you have the authority to bind that entity to these Terms.

4. Account Registration

Certain features of the Website may require you to create an account. You agree to:

  • Provide accurate, current, and complete information
  • Keep your account information updated
  • Maintain the confidentiality of your login credentials
  • Accept responsibility for activities conducted through your account

You should notify us promptly if you suspect unauthorized access to your account.

5. Orders and Payments

5.1 Order Acceptance

All orders placed through Hexura are subject to acceptance and product availability.

We reserve the right to refuse or cancel an order when reasonably necessary, including in cases involving pricing errors, product availability issues, suspected fraudulent activity, or incorrect product information.

5.2 Payments

Payment must be successfully completed through the payment methods available at checkout.

By submitting an order, you authorize the applicable payment provider to process the transaction according to the information provided during checkout.

6. Shipping and Delivery

6.1 Shipping Policy

We offer shipping to selected locations. Available shipping methods, costs, and estimated delivery times may be displayed during checkout.

Customers are responsible for providing accurate and complete shipping information.

6.2 Customs and Duties

For international orders, customs duties, taxes, import fees, or other charges may apply depending on the destination country.

Any applicable customs duties or import charges are the responsibility of the customer unless otherwise stated at checkout.

6.3 Delivery Time

Delivery estimates are provided for general guidance and may vary due to factors outside our control, including carrier delays, weather conditions, holidays, customs processing, or other logistical circumstances.

7. Returns and Refunds

7.1 Return Eligibility

Hexura offers a 7-day return policy, subject to the conditions described in our Return & Refund Policy.

To be eligible for a return:

  • The product must be in the same condition as received
  • The product must be unused and unworn
  • Original tags should remain attached where applicable
  • The product should be in its original packaging
  • Proof of purchase is required

Certain products may not be eligible for return, including personalized products, certain personal care or hygiene products, gift cards, sale or clearance items, and products clearly marked as non-returnable.

7.2 Return Process

To request a return, please contact us at:

Email: contact@hexura.shop

Please include your order number and the reason for your return.

Items returned without prior approval may not be accepted.

7.3 Refunds

Once an approved return is received and inspected, we will notify you regarding the refund status.

Approved refunds will be issued to the original payment method. Refunds are generally processed within 10 business days, although your bank or payment provider may require additional time to complete the transaction.

For complete information, please review our Return & Refund Policy.

8. Intellectual Property Rights

All content available on the Website, including text, images, graphics, logos, videos, designs, and other materials, is owned by Hexura or its licensors and is protected by applicable intellectual property laws.

You may not reproduce, copy, distribute, modify, or commercially use our content without prior written permission, except where permitted by applicable law.

9. Acceptable Use

You agree not to:

  • Use the Website for unlawful purposes
  • Attempt to interfere with the Website's operation or security
  • Access areas or information that you are not authorized to access
  • Use automated methods to improperly collect information from the Website
  • Submit false, misleading, or fraudulent information
  • Violate the rights of Hexura or third parties

10. Privacy Policy

Your privacy is important to us.

Our Privacy Policy explains how we collect, use, store, and protect information when you use our Website.

By using the Website, you acknowledge that you have reviewed our Privacy Policy.

11. Disclaimer of Warranties

The Website and its content are provided on an “as is” and “as available” basis to the extent permitted by applicable law.

We do not guarantee that the Website will always be uninterrupted, error-free, or available at all times.

Product descriptions, images, specifications, and other information are provided for general informational purposes and may occasionally contain errors or inaccuracies.

12. Limitation of Liability

To the maximum extent permitted by applicable law, Hexura will not be liable for indirect, incidental, special, consequential, or similar damages arising from:

  • Your use or inability to use the Website
  • Delays or interruptions in delivery
  • Website errors or interruptions
  • Information errors or omissions
  • Unauthorized access to information, except where liability cannot legally be excluded

Nothing in these Terms excludes or limits any liability that cannot legally be excluded or limited.

13. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Hexura, its owners, employees, service providers, and partners from claims, losses, liabilities, or expenses arising from your misuse of the Website or violation of these Terms.

14. Governing Law

These Terms shall be governed by and interpreted in accordance with the applicable laws of the jurisdiction in which Hexura operates, without regard to conflict-of-law principles, except where applicable law requires otherwise.

15. Changes to These Terms

We may update or modify these Terms from time to time.

Any changes will become effective when the updated Terms are posted on the Website. Your continued use of the Website after changes are posted constitutes acceptance of the updated Terms.

16. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain valid and enforceable to the extent permitted by law.

17. Entire Agreement

These Terms, together with our Privacy Policy, Return & Refund Policy, Shipping Policy, and other legal notices published on the Website, constitute the agreement governing your use of the Website and purchase of our Products.

18. Contact Us

If you have questions about these Terms, please contact us:

Hexura
Email: contact@hexura.shop
Website: hexura.shop