Shipping Policy – Hexura

At Hexura, we are committed to delivering your orders in a timely and reliable manner. This Shipping Policy explains how shipping works when you place an order on hexura.shop.

1. Order Processing Time

Orders are typically processed within 1–3 business days after payment confirmation.

Orders are generally not processed or shipped on weekends or public holidays.

Once your order is processed, it will be handed over to our shipping partner for delivery.

2. Shipping Methods & Delivery Time

We offer shipping options based on your location and the product ordered.

Standard Shipping: Estimated delivery within 3–4 business days.

⚠️ Delivery times are estimates and are not guaranteed. Delays may occur due to high order volume, carrier delays, weather conditions, customs processing, or other circumstances beyond our control.

3. Shipping Costs

Shipping fees are calculated at checkout based on factors such as the shipping method, destination, and applicable order details.

From time to time, free shipping promotions may be available on selected products or orders.

4. Order Tracking

Once your order has been shipped:

  • A tracking number may be sent to your registered email address when tracking is available.
  • You may use the tracking information provided to check the status of your shipment.

5. International Shipping

We may ship to selected international destinations.

Please note:

  • International orders may be subject to customs duties, VAT, import taxes, or other fees.
  • Any applicable customs duties, taxes, or import fees are the responsibility of the customer unless otherwise stated.
  • International delivery times may be longer due to customs processing.

6. Delayed or Lost Packages

While we work to ensure timely delivery, delays can occasionally occur.

If your order:

  • Has not arrived within the estimated delivery timeframe
  • Appears to be lost in transit
  • Is marked as delivered but you have not received it

Please contact us at contact@hexura.shop. We will review the available tracking information and, where appropriate, work with the shipping carrier to investigate the issue.

7. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

If an order is returned because of incorrect or incomplete address information:

  • Additional shipping costs may apply.
  • Reshipment may require confirmation of the correct shipping address.

8. Split Shipments

Orders containing multiple products may occasionally be shipped in separate packages and may arrive at different times depending on fulfillment and shipping arrangements.

9. Contact Us

For questions regarding shipping or your order, please contact us:

📧 Email: contact@hexura.shop
🌐 Website: hexura.shop