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Return & Refund Policy
Returns
We offer a 7-day return policy, which means you have 7 days from the date you receive your item to request a return.
To be eligible for a return:
- The item must be in the same condition as received
- Unused and unworn, with original tags attached
- In its original packaging
- Proof of purchase, such as an order confirmation or receipt, is required
Returns that do not meet these conditions may not be accepted.
Return Process
To request a return, please contact us at contact@hexura.shop with your order number and reason for the return.
If your return request is approved:
- We will provide return instructions
- You will receive clear information about where and how to send the item
⚠️ Items sent back without first requesting a return may not be accepted.
Damaged or Incorrect Items
Please inspect your order upon delivery.
If your item arrives damaged, defective, or incorrect, please contact us as soon as possible at contact@hexura.shop with your order number and details of the issue. We will review the request and help resolve the issue.
Non-Returnable Items
Certain items may not be eligible for return, including but not limited to:
- Custom or personalized products
- Personal care or hygiene products
- Sale or clearance items
- Gift cards
- Items clearly marked as non-returnable
If you are unsure whether an item is eligible for return, please contact us before requesting a return.
Exchanges
If you would like a different item, the easiest option is to return the original product, if eligible, and place a new order separately after the return is approved.
Refunds
Once we receive and inspect your returned item, we will notify you about the approval status of your refund.
If approved:
- The refund will be issued to the original payment method
- Refunds are processed within 10 business days
- Your bank or payment provider may require additional time to post the refund
If you have questions about your refund, please contact us at:
Website: Hexura.shop